28+ Air Hostess Interview Questions And Answers

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Air Hostess Interview Questions

Question 1. What Do You Know About Our Airline?

Your potential employers wish to know when you did your homework in regards to the airline you’re making use of to, so be sure you do sufficient analysis into the airline and familiarise your self with particulars similar to when it started operations, the variety of plane it owns, its routes and what their plans for the longer term are. Remember to emphasize all of the optimistic issues you may have realized about them both by the ‘About’ web page on their web site, information and journal articles or websites like Glassdoor. – in the end, you wish to exhibit your information of the airline.

Question 2. Why Do You Want To Work For Our Airline?

Though your most important motivation for making use of for the job is perhaps the monetary rewards it affords, be sure you depart that half out when responding to this query. Instead, speak in regards to the alternatives for progress that working with the airline would possibly give you. You might additionally point out one thing you heard within the information.

Question 3. How Long Do You Expect To Work For Us If Hired?

This is an ideal alternative to exhibit your loyalty to an employer. Make a degree to speak about your willingness to develop, be taught and enhance your self, and bear in mind to by no means admit to solely making use of for this job to amass sufficient expertise to maneuver onto a much bigger airline.

Question 4. What Are Your Strengths?

Some of the character traits that airways actively search for in air hostesses embrace being a wonderful communicator, keen to assist others, a quick learner requiring little supervision and outgoing. Teamwork abilities, consideration to element and significant pondering are additionally essential. The trick right here is to pick the qualities that greatest describe you with a view to present an efficient and personalised response.

Question 5. How Did You Deal With A Colleague Who Was Not Doing Their Fair Share Of The Work?

Don’t use this query to disparage your former (or present) colleagues or vent your frustrations. Instead, clarify the best way your colleague was not doing their job, the way you stepped in and what the optimistic outcomes of your intervention have been.

Question 6. Recall A Time When You Had To Deal With A Difficult Passenger. How Did You Resolve The Issue?

Don’t make the error of blaming the shopper when answering this query. Instead, point out the way you have been empathetic and non-judgemental in the direction of them, and the way you confirmed a honest want to assist them. Explain what the basis reason behind their drawback was, and the way you lastly resolved it.

Question 7. What Are Your Hobbies?

This query is normally requested to evaluate your common folks abilities. Therefore, be sure you deal with hobbies that you just take pleasure in doing with others. For instance, sports activities will spotlight your cooperative and management talents, whereas hobbies like internet hosting buddies for dinner will exhibit your hospitality abilities.

Question 8. How Will You Handle Being Away From Family And Friends?

Be as sincere as doable when answering this query. Admit that it will likely be troublesome however that you’re prepared to regulate to the calls for of the job. You might additionally point out that it will likely be an excellent alternative to expertise new cultures and be taught new issues.

Question 9. Are You Seeking Openings In Other Airlines?

If you’re, be truthful about it. It will present your potential employers that you’re critical about discovering a job as an air hostess. However, point out your choice for the airline you’re being interviewed for. For occasion, you can say one thing alongside the traces of: ‘Though I have applied elsewhere, I believe your airline will offer the best opportunity for career growth’.

Question 10. What Are Two Of The Most Important Skills Of An Air Hostess?

Air hostesses should be exceptionally customer-oriented, as they’re in fixed contact with passengers by typically very lengthy flights. Another ability that an air hostess should possess is endurance as one typically has to undergo conditions which take a look at one’s endurance.

Question 11. Have You Ever Been In A Situation Where You Had To Handle A Dispute Between Two Passengers? How Did You Handle It?

One typically comes throughout conditions similar to these. 300 folks on board one aircraft is a surefire recipe for bother. There was a time when an grownup passenger was combating with a toddler in a bid to bag the window seat which was clearly not his. The little one started crying as he was travelling alone. I needed to intervene however even once I politely defined to the passenger why he could not have the window seat, he was nonetheless adamant. I had no selection however to maneuver him to the again of the aircraft – to an aisle seat – and clarify to him that habits of this kind would possibly find yourself within the authorities stepping in once we landed.

Question 12. What Do You Think Are The Advantages And Disadvantages Of Working As An Air Hostess?

Getting to see the world and assembly new folks each day is an excellent expertise. It is troublesome staying away from residence for therefore lengthy at a time although.

Question 13. Why Should We Hire You?

Before I educated as an air hostess, I used to be working as a ticket attendant which supplied me with stable expertise in buyer companies in an airport surroundings. After coaching, I’ve labored as an air hostess with the perfect airways. I imagine that understanding about airline work each as a part of the bottom employees and an air hostess, is why my candidature is kind of robust.

Question 14. Why Do You Want To Work As A Hostess?

I’ve labored in the same capability for Four years. I take pleasure in assembly new folks on a regular basis. Nothing makes my day contended than understanding that the patrons are glad due to my direct and oblique service.

Question 15. Tell Me About Your Expertise As A Hostess.?

I perceive that the position of a hostess is essential for employer owing to the truth that it’s a tier one job. From greeting clients, to displaying them their tables, presenting menus and taking orders, I can do all in the simplest approach. I do know simply once I have to ask a selected query and when to attend in order that I’m not interrupting a clients’ personal dialog.

Question 16. Did You Read The Job Description Posted For This Position In Detail Before Coming To This Interview? Are You Clear On The Tasks That We Expect You To Perform?

Yes, I learn the your job description rigorously and am wanting to carry out the required duties effectively.

Question 17. From Our Job Description, What Areas Do You Think You Are Proficient At And What Areas Would You Need To Be Thoroughly Trained On?

I’m adept at offering glorious customer support, establishing the eating halls and ensuring that friends’ expertise will deliver them again once more. I successfully performs bussing duties, manages money counters and maintains a clear and optimistic surroundings within the resort. The solely half I would want to get aware of can be your particular algorithm and laws as they differ from resort to resort.

Question 18. How Would You Keep Our Patrons Satisfied?

As a core efficient communication rule, I imagine in sustaining efficient eye contact, having a welcoming gesture and a smiling face, breaking the ice between the brand new buyer and the resort by talking first and greeting the friends. What actually provides worth is utilizing the visitor’s surname within the dialog to make the visitor really feel snug.

I’m acknowledged for offering friends with pleasant, efficient and courteous service whereas answering their queries in an expert and well mannered approach.

Question 19. How Do You Handle A Particularly Irate Customer?

My coaching and expertise has taught me by no means to be impolite to a buyer even when they’re being offensive. The trick is to remain calm, preserve composure and by no means interrupt the shopper throughout a rant. When they stated their issues, I analyze the scenario and take applicable motion.

Question 20. How Do You Take Criticism?

Very properly. I perceive that this place is a delicate and any criticism directed my approach can be constructive and can allow me to offer higher companies.

Question 21. What Is The Most Recent Skill You Have Learnt That Would Assist You In Your Hostesses Position?

Patience! You can’t be a profitable hostess in case you are not calm. Not solely this, I perceive the necessity to look and nonchalant as and when wanted!

Question 22. Are You Familiar With Operating Point-of-sales Terminals, P.o.s Systems And Its Manual Procedures?

Yes I’m. I’ve hands-on expertise in utilizing P.O.S terminals and methods.

Question 23. How Will You Serve A V.i.p. Guest As Compared To A Regular One?

By making particular arrival preparations, sustaining their choice lists, escorting them to the halls and offering them with the perfect place to sit down, assigning the best servicing waiters for them. If the arrival is already recognized then analysis on their likes, dislikes and character to offer them service accordingly. Providing them environment friendly service is the important thing to serving VIPs since they’re all the time in a rush.

Question 24. In Case Of An Emergency, What Would Be Your Course Of Action?

Following the requirements of operations described in your resort’s coverage manuals. If it’s one thing uncommon, I’ll take steerage from my supervisors.

Question 25. Describe Yourself In Three Words.?

Polite, Efficient and Passionate.

Question 26. What Do You Do In Leisure Time? Any Specific Hobby?

I really like cooking meals at residence and check out new recipes at any time when I get free time.

Question 27. In Your Opinion, What Are The Most Important Aspects Of A Hostess Duties That Will Create Value For Our Restaurant And The Customers?

Quality of communication, diner wants’ anticipation {and professional} demeanor.


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